Privacy policy

This policy explains what personal information Kusumgar Ventures collects through this website and through WhatsApp, why we collect it, who sees it, and what you can ask us to do with it. It is written to meet the Digital Personal Data Protection Act, 2023 and the rules made under it.

1. Who we are

Kusumgar Ventures operates the Tanishq showroom, Manish Nagar, Nagpur, as an authorised franchisee of Titan Company Limited. For the information described in this policy, Kusumgar Ventures decides why and how it is used, and is responsible for it.

This policy covers this website and the showroom’s WhatsApp number only. Information you give when you buy jewellery, join a Tanishq savings plan or enrol in a loyalty programme is recorded in systems run by Titan Company Limited and is covered by Titan’s own privacy policy, published on tanishq.co.in.

2. What we collect, and when

When you join our WhatsApp list

• Your name and mobile number, as you type them.
• The topics you tick.
• The wording you agreed to, and the date and time you agreed.

When you message or call the showroom

• Your phone number and, on WhatsApp, the profile name you have set.
• What you write or send to us, so that we can answer.

When you simply visit this website

• Our hosting provider keeps standard server logs: IP address, browser type, the page requested and the time. These are used to keep the site running and secure, and are not used to identify you.

That is all. This website has no advertising trackers, no analytics scripts, no social media pixels and no device fingerprinting. We do not buy contact lists, and we do not try to work out the name or phone number of anyone who visits without giving us their details.

3. Why we use it

• To send you the WhatsApp messages you asked for, on the topics you ticked.
• To reply to a question, a call or a message you sent us.
• To keep a record that you gave permission, and of when you withdrew it.
• To keep this website secure and working.

We do not use your information for anything else, and we do not make automated decisions about you.

4. Our basis for using it

We send marketing messages only with your consent. You can give it in two ways. The first is by ticking the box on our form, which reads: “I agree to receive WhatsApp messages from Kusumgar Ventures (Tanishq showroom, Manish Nagar) about the topics I have ticked. I can stop them at any time by replying STOP.” The box is never ticked for you. The second is by sending us the JOIN message on WhatsApp that this website offers to open for you; nothing is sent unless you press send yourself. Joining the list is not a condition of buying anything, and nobody is added to it simply for visiting this website.

When you write to us or call us first, we use what you send only to deal with that request. Asking a question does not add you to the marketing list.

5. WhatsApp messages

Messages are sent from the showroom’s business number using the WhatsApp Business Platform. Expect a few messages a month at most. Each one tells you who it is from.

To stop them, reply STOP to any message. You can also tell us by phone or in the showroom. We act on it as soon as we receive it and in any case within seven days. Stopping is as easy as joining, and it costs you nothing.

6. Who sees your information

• The Kusumgar Ventures team at the showroom who send messages and answer enquiries.
• Companies that provide services to us under contract: our website host, our database provider, and WhatsApp (Meta Platforms) together with any approved WhatsApp business solution provider we use to deliver messages. They may process the information only to provide that service to us.
• A court, regulator or government authority, where the law requires it.

We do not sell or rent your information, and we do not pass it to any other business for its own marketing. Some of our service providers store data on servers outside India; where that happens we rely on the safeguards Indian law requires.

7. How long we keep it

• WhatsApp list details: until you withdraw consent. We then delete them, keeping only your number and the date you opted out, so that we do not message you again by mistake.
• Enquiries and the messages in them: up to twelve months after the matter is closed.
• Anything the law obliges us to keep for longer is kept for that period and no more.

8. How we protect it

The website is served over an encrypted connection. Opt-in records sit in an access-controlled database that cannot be read from a browser, and only named members of our team can open it. If a breach affecting your information ever occurs, we will tell you and the Data Protection Board of India as the law requires.

9. Your rights

You can ask us, at any time and free of charge, to:

• tell you what information we hold about you and what we have done with it;
• correct or complete it;
• delete it;
• stop using it, by withdrawing your consent;
• record a person you nominate to exercise these rights if you die or are unable to.

Use the contact details in section 13. We will reply within thirty days. We may need to confirm that the request comes from the owner of the mobile number concerned.

10. Children

This website and our WhatsApp list are for adults. We do not knowingly collect information from anyone under eighteen. If you believe a child has given us their details, tell us and we will delete them.

11. Cookies and other websites

This website sets no cookies of its own for tracking or advertising. If you close the WhatsApp invitation, a single entry is kept in your own browser so that it is not shown to you again. Photographs are served from our own address. The typefaces are loaded from Fontshare, a font service run by Indian Type Foundry, which receives your IP address in order to deliver the font files and sets no cookies.

Links to Google Maps, WhatsApp and tanishq.co.in open those services, which have their own privacy policies. We are not responsible for what they collect.

12. Changes to this policy

If we change how we use personal information we will update this page and the date at the top. If a change affects what you have already agreed to, we will ask for your consent again before relying on it.

13. Contact and complaints

For any question, request or complaint about your personal information, write to or call:

If you are not satisfied with our answer, you have the right to complain to the Data Protection Board of India.

See also our terms of use.